Inspecting your doll delivery
Upon delivery, do not use the doll immediately. Take a video of your box opening and carefully record and describe anything that catches your attention. For your benefit and ours, this information will be used to discuss any disputes with the manufacturer. Proper video documentation is necessary and helps when making a defect or shipping damage claim. While we always visually confirm every delivery prior to shipping, it is always recommended to inspect your order to ensure accuracy. Before unwrapping everything and using the doll, confirm that your delivery matches your order. (Verify skin tone, head, etc.) In rare occasions some items including nails, and eyebrows may become loose in transit or if it was inspected by US customs. These items can be re-attached using traditional methods that can be found online. Very minor skin imperfections and slight variations may also be found on the skin surface that was caused by the manufacturing process, minor makeup imperfections, lipstick gloss coating peeling, seam lines, injection sites for the molding process, and other minor imperfections are not considered defects and are not covered by our guarantees. Take photos of anything that may appear to be damaged, they must be sent to us for review within 24 hours to be considered. We will do our best to resolve the issue for you.

Shipping Delays
It is not uncommon for shipping delays to occur. Given the events of COVID, worldwide shipping has been impacted which affects supply chain to make products, and shipping delays have been persistent. Pre-COVID, most orders would be fulfilled in 2-3 week time period. Currently the average time range between the manufacturers in China can be as little as 1-4 weeks for production lead time depending on whether or not you order a product where hair implants have to be installed, then 7-9 days international transport, and 2-5 days for local delivery after your package arrives in your country.

Payment Methods
We accept any form of payment method such as Google pay, apple pay, American express, visa, mastercard, and credit card.

Billing statement
For your privacy, your purchase will appear as Venus Toys International Poland in your billing statement.